Good questions.

Add your size to cart, check out as guest or with an account, enter your division → district → area and phone, then choose COD or online payment. You'll get an SMS confirmation with your order number (e.g. BR-100231).

Yes — COD is our default across all 64 districts. High-value COD orders may need a quick phone/OTP confirmation before we dispatch, to protect you and our couriers.

bKash, Nagad and cards via SSLCommerz where enabled. Payments are verified with the gateway before dispatch; failed payments are automatically cancelled — you're never charged without confirmation.

Inside Dhaka: 2–3 working days. Outside Dhaka: 3–5 working days. Eid and wedding season can add 1–2 days — we'll SMS you if your parcel is delayed. Keep your +880 phone reachable.

Exchange within 7 days for a different size — unworn, unwashed, tags on. Email us your order number and we'll arrange it. Sale items at 30%+ off are final sale unless faulty.

Check our Size Guides (Men/Women/Kids, in inches) and compare with your best-fitting garment. Between sizes? Size up for panjabis and festive wear. Still unsure — WhatsApp us your measurements before ordering.

Yes. Send the product link + size + district to +8801XXXXXXXXX and we'll place the order for you — same prices, same exchange policy.

Use your order number + phone on our tracking page. You'll also get courier SMS updates once the parcel is dispatched.